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Managed IT Services

Managed Cloud Services

Managed cloud services enable organizations without the pain of being an expert in anything to tap into the power of cloud computing. It begins with the simple truth that someone has to handle every cloud. The managed cloud allows each client to select which IT functions they want to handle in-house, leaving all the rest to their service provider. Infrastructure and application level support can include managed cloud services. Not only can our engineers handle the computing , storage, networks, and operating systems of customers, but also the dynamic tools and application stacks that operate on top of that infrastructure.

Featured Services

Connectivity
Computing
IAAS
Storage
Managed SVCS
SAAS Management

#01 Connectivity

Public Cloud

The public cloud is described as the computing services provided over the public Internet by third-party providers, making them accessible to anyone who wants to use or buy them. They can be free or sold on demand, enabling clients to pay only for the CPU cycles, storage or bandwidth they use per use.

 

Public clouds can save enterprises from the costly cost of purchasing, operating and maintaining on-site hardware and application infrastructure, as opposed to private clouds-the cloud service provider is responsible for both system management and maintenance. It is also possible to deploy public clouds quicker than on-site infrastructures and with an almost infinitely scalable platform. As long as they can access the Internet, each employee of an organization can use the same application from any office or branch using their computer of choice.

Although security concerns have been posed over public cloud environments, when properly implemented, if the provider uses proper security measures, such as intrusion detection and prevention systems (IDPS), the public cloud can be as secure as the most efficiently managed private cloud implementation.

Onramps

The Cloud onRamp for IT solutions brings the Software-Defined WAN (SD-WAN) or conventional routing infrastructure network services of your branch office to key geographic locations or colocations and enables you to deploy connected multicloud services at the edge of the network for improved service quality, streamlined management and enhanced security

Direct Connect

Direct Connect (DC) has a sharing protocol for peer-to – peer files. Direct Link clients connect to a central hub and are able to retrieve files from each other directly. It is possible to consider Advanced Direct Connect to be a successor protocol.

 

Hubs have a list of clients or users who are related to them. As well as chatting with other users, users can scan for files and import them from other clients.

Express Routes

ExpressRoute is an Azure service that allows you to build private connections between Microsoft datacenters and your on-site or colocation infrastructure. ExpressRoute connections do not go over the public Internet, and have greater security, reliability, and lower latency rates than standard Internet connections. The links to ExpressRoute do not go via the public Internet. They offer greater security, reliability, and speeds, with latencies that are lower and more reliable than traditional Internet connections. Using ExpressRoute connections to pass data between on-site devices and Azure will, in some cases, yield substantial cost advantages.

#02 Computing

Private cloud computing

A software paradigm that provides a proprietary environment devoted to a single business enterprise is the private cloud. As with other types of cloud computing environments, via physical components stored on-site or at the datacenter of a provider, private cloud offers extended, virtualized computing services.

 

The increased degree of control given to the company is one of the key benefits of a private cloud implementation. Since the private cloud is only available to a particular entity, the enterprise is able to customize and control the environment in a way that is specifically suited to the company’s specific computing needs.

 

A private cloud strategy may consist of hardware hosted locally at a company-owned facility, or a cloud service provider may host it. Usually, virtual private clouds are compensated for on a rolling basis, but the advantages of a stable, exclusive network are maintained by provisioned hardware and storage configurations.

Public Cloud Computing

The public cloud is described as the computing services provided over the public Internet by third-party providers, making them accessible to anyone who wants to use or buy them. They can be free or sold on demand, enabling clients to pay only for the CPU cycles, storage or bandwidth they use per use.

Public clouds can save enterprises from the costly cost of purchasing, operating and maintaining on-site hardware and application infrastructure, as opposed to private clouds-the cloud service provider is responsible for both system management and maintenance. It is also possible to deploy public clouds quicker than on-site infrastructures and with an almost infinitely scalable platform.

As long as they can access the Internet, each employee of an organization can uses the same application from any office or branch using their computer of choice. Although security concerns have been posed over public cloud environments, when properly implemented, if the provider uses proper security measures, such as intrusion detection and prevention systems (IDPS), the public cloud can be as secure as the most efficiently managed private cloud implementation.

Bare Metal Server

The base of a reliable, strong, and stable digital infrastructure may be a single tenant physical server, or a bare metal server. In the bare metal world, many of the possible shortcomings associated with a shared virtual environment are non-factors.

An uncompromising experience is provided through bare metal virtualization. Tools are more readily accessible, network latency for better efficiency is reduced, and root access is enjoyed by the tenant. Bare metal is highly customizable, and based on their individual needs, the tenant can optimise the server.

The following guide acts as a thorough introduction to the world of bare metal. You should be able to make an educated decision about the use of bare metal servers after reading this article and how it works inside your IT infrastructure.

Colocation Services

Colocation (sometimes referred to as “colo”) is the method of renting space at the data centre facility of a third party provider for the servers and other computer hardware. Colocation facilities usually include the building where everything is stored, as well as networking, physical protection, redundant power and redundant refrigeration components, which then support the client’s servers and storage.

You can eliminate the capital costs (CAPEX) of building and maintaining your own facility by relying on a colocation data Centre, while allowing you to retain ownership and full control of your physical servers.

It also allows you to shoulder upfront hardware costs, however, and usually entails higher travel costs for your engineers in the event they need to access the equipment manually. Our team offers top-tier colocation facilities, connections to our world-class data Centre’s, backed by award-winning assistance and industry-leading Service Level Agreements, while minimizing downsides such as travel costs and capital costs. To handle the entire hardware life cycle management, we include a support team (including a Network Architect and Deployment Engineer) as well as software to remotely manage the environment.

Colocation Features

Facilities: Colocation provides space for your IT hardware in the data centre of the provider. Usually, these facilities are audited for durability and contain shelves, cabinets and the equipment ‘s cable trays.

Energy: Colocation data centres usually have backup generators, depending on the facility, with various levels of redundancy and/or battery backup systems or uninterruptible power supplies.

Physical security: Most placement centres, including on-site security officers, 24x7x365 monitoring and biometric authorization, maintain high standards of physical security.

Cooling: Colocation facilities, usually include redundant HVAC systems and chiller setups (e.g., centrifugal chillers, cooling towers and water loop pumps), include cooling systems to protect the hardware.

Orchestration

The automated setup, control, and synchronisation of computer systems , software, and services is orchestration. Orchestration lets IT handle difficult tasks and workflows more quickly.

Many servers and applications must be handled by IT teams, but manually doing so is not a scalable technique. The more complicated an IT system is, the more difficult it can become to handle all the moving parts. The need to integrate different automated tasks and their configurations is growing across groups of systems or machines.

#03 IAAS

Infrastructure as a service (IaaS) is an online, provisioned and managed instant computing infrastructure. Along with Software as a Service (SaaS ) , Platform as a Service ( PaaS) and Serverless, it is one of four types of cloud services.

IaaS scales up and down rapidly with demand, allowing you to pay just for what you are using. It lets you escape the cost and complexity of acquiring and maintaining your own physical servers and other resources for the data center. As a separate service item, each resource is provided and you only need to rent a specific one for as long as you need it. While you buy, install, customize and maintain your own apps, operating systems, middleware and applications, a cloud computing service provider, such as Azure, manages the infrastructure.

#04 Storage

Cloud File Storage

Cloud file storage is a cloud data storage approach that provides access to data through shared file systems for servers and applications. This compatibility makes cloud file storage suitable for workloads that rely on shared file systems and without code changes, providing easy integration.

Cloud File Storage Advantages

  • Scalability
  • The interoperability
  • Budget and Tools

Cloud File Storage specifications

Completely controlled: Offers a fully controlled file system that can be started in minutes

 

Efficiency: Provides consistent throughput and low performance latency

 

Compatibility: Easily integrates with current software with no new code for writing

Safety: Offers network security and permission to monitor access.

 

Availability: Multi-site replication and always available when required.

 

Affordability: Pay only for the power used without costs of upfront provisioning

Collocation Storage

A collocation center or “carrier hotel” is a type of data center where retail customers can rent equipment, space, and bandwidth. Colocation facilities provide other companies’ server, storage, and networking equipment with space, power, cooling, and physical protection and also connect them to a variety of telecommunications and network service providers with a minimum of cost and complexity.

Managed Backup Services

Our Managed Backup service will help you safeguard yourself and minimize the chance of information or business information being lost. This can easily happen, either by human error, such as deletion of files, or through mistake, such as corruption of data or hardware failure.

We provide strategies for all organizational sizes, from small organizations to medium-sized organizations.
As a part of Business Continuity solutions, we also provide enterprise-level Managed Backup.

We also have a simple and cost-effective SMB Cloud Backup Service.

As part of an internal IT team, we will be happy to support if you are a company owner who is responsible for ICT and information security.

Benefits of our managed backup services

Minimize the activities’ risks and ultimately help avoid sales losses

Contribute to the preparations and execution for business continuity

Peace of mind — you protect the organization

Disaster Recovery

Disaster recovery is the method for a company to restore access and functionality to its IT infrastructure following incidents such as a natural disaster, cyber-attack, or even COVID-19 pandemic-related business disruptions. A selection of methods of disaster recovery (DR) may be part of a strategy for disaster recovery. One element of company continuity is DR.
Disaster recovery depends on data replication and retrieval of machines in an off-site location that is not impacted by the disaster. A organization has to retrieve missing data from a second location where the data is backed up when servers go down because of a natural disaster, infrastructure failure or cyber-attack. Ideally, in order to continue operations, an organization can move its computer processing to that remote place as well.

#05 Managed SVCS

Office 365 Managed Services

Managed resources from Office 365 help ensure the sustainable running of Office 365 solutions. Managed resources include user support desk, Office 365 ecosystem administration, introduction or evolution of Office 365, including customization, integration and migration. Office 365 gives you all the advantages of a modern workplace, but companies know that they do have to provide day-to-day management and support for IT services. TierPoint ‘s Controlled Office 365 eases the regular maintenance and support burden, allowing the IT team to focus on strategic initiatives. Pass the complexity of Office 365 management to a dedicated team that works every day on Office 365.

Reasons for switching to 365 Office

Mobility: For most organizations, mobility isn’t just a choice, but a requirement. With this in mind, Office 365 licensing includes fully installed Office applications on PCs, Macs, and most tablets and phones.

Safe: Office 365 + EMS will provide security services for device and desktop management. Enable employees to securely access company resources through devices and safeguard collaboration inside and outside the company.

Scalability: Without having to deploy new resources or encounter unexpected capital purchases, Office 365 will scale up as quickly as possible. To satisfy the growing needs of your company, add licenses through the TierPoint Portal.

CapEx to OpEx: Office 365 is a service for subscriptions. This encourages many organizations to transfer the cost from CapEx to OpEx budgets which therefore makes it more financially viable than a large outlay of money.

IT Support

The collection of methods and processes involving the use of computers, websites, and the Internet are referred to as information technology, or simply known as IT. Considering that we live in an age where almost everything is computer-driven, support and maintenance are required for all IT-related functions and resources. This is where programmes to help IT come into the frame. They essentially apply to the process of supporting all sorts of IT-related problems, such as network configuration, management of databases, cloud computing, etc. The primary objective of these services is to ensure that all IT-related roles operate smoothly.

Desktop as a Service (DaaS)

Desktops-as-a-Service, or DaaS, delivers virtual applications and desktops securely from the cloud to any device or venue. Saas and legacy software as well as complete Windows-based virtual desktops are secured and distributed to the employees through this desktop virtualization approach. DaaS provides a clear and predictable subscription pay-as-a-go model, making it easy to scale up or down on demand. This turnkey service is simple to handle, simplifying many of the desktop solutions’ IT admin tasks. Via a public or private cloud service, Desktops as a Service (DaaS) provides virtual applications and desktop resources. Via an internet connection, the employees can access this service through an html-based web browser or a secure application downloaded to a computer such as a laptop, desktop, thin client or tablet.

Cloud Migration

The process of transferring data , applications or other business elements to a cloud computing environment is cloud migration.

There are different forms of cloud migration that can be carried out by an organisation. The migration of data and applications from a local, on-site data centre to the public cloud is one popular model. Cloud migration, however, may also mean transferring data and applications from one cloud platform or provider to another, a model known as migration from cloud to cloud. Reverse cloud migration, cloud repatriation or cloud exit, where data or programmes are transferred from the cloud and back to a local data centre, is a third form of migration.

Professional services

In the service sector, professional services are occupations which require special training in the arts or sciences. Some professional services require professional degrees and licenses, and specialized skills such as architects, accountants, engineers, physicians, lawyers, and teachers are also required. Other professional services provide the provision of specialized business support to companies of all sizes and across all industries, including tax advice, accounting support for a company, IT services or management advice.

#06 SAAS Management

The corporate practice of proactively controlling and handling the acquisition, onboarding, licensing, renewal and offboarding of all software-as-a-service ( SaaS) applications within the technology portfolio of an organization is SaaS management.

Established in response to the specific characteristics of SaaS applications in a business setting, SaaS management for IT, procurement, and business leaders is increasingly evolving into a professional discipline.

SaaS management aims at reducing the risk of unmanaged tools or technology, improving the value of software purchased, and improving the efficacy of users deploying SaaS applications.

Microsoft Office 365 as a SAAS solution

Subscription-based software systems where the software is hosted in the cloud are SAAS systems. Obviously, SAAS products, such as Microsoft Office 365, reduce infrastructure costs and some of the expense of licensing. Office 365 also makes the most popular Microsoft applications available anywhere, anywhere and from any device, such as Office, Outlook and SharePoint.

Integration within the Office 365 suite of all the various items is getting increasingly better. For eg, from within the Word Online application, it is now possible to start a Yammer debate. And you can mail a OneDrive file from inside Outlook as a link; the permissions are modified accordingly. Your contacts will always access the latest version of the document with this connection.

SAP software-as-a-service (SaaS)

For all business processes, sectors, and organization sizes, we deliver market-leading SaaS applications. Our cloud-based applications will help you run your company in the most competitive way, with flexible deployment and pricing models:

  • Adoption of the new SAP innovations and solutions quickly
  • Integrating with other on-premise goods and SaaS
  • Extending SAP cloud applications with apps from third parties
  • Cost reduction and IT simplification